Adobe Creative Cloud 无法下载软件下载失败与程序已被禁用报错故障解决方法

问题描述

问题一：“THIS APP HAS BEEN DISABLED”（此程序已被禁用）

打开 Photoshop 等程序软件后一段时间内容弹出弹窗“THIS APP HAS BEEN DISABLED”（此程序已被禁用）“This unlicensed Adobe app has been disabledSwitch to genuine Adobe apps- at up to 40% off-to get the latest features and functionality, including security updates.”（此未授权的 Adobe 应用程序已被禁用 切换到正版 Adobe 应用程序 — 最高可享受 40% 的折扣 — 以获得最新功能和功能，包括安全更新。）。弹窗无法关闭且点击任何按钮均会关闭 Photoshop，也无法使用 GenP 修复。

问题二：Adobe Creative Cloud 下载失败/卸载失败

配图没截到 🙁

一般配合问题一一起出现，当打开 ACC 之后，无法安装软件，已安装的软件也无法卸载或更新，均提示失败。

解决方法（Windows 系统）

1️⃣打开系统的 hosts 文件。路径：C:\Windows\System32\drivers\etc

2️⃣粘贴下方的代码并保存。

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column, followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a ‘#’ symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.
#      127.0.0.1        localhost
#      ::1              localhost

此时问题应该已被解决。